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CHALLENGE
Co-designing an Inclusive Community Engagement Toolkit with a Community Health Center
Native American Health Center (NAHC) provides comprehensive services to improve the health and well-being of American Indians, Alaska Natives, and residents of the surrounding communities. My Pathways to Equity Fellowship team (with Open Architecture Collaborative) comprised of a multidisciplinary group - designers (UX, architecture, industrial) and healthcare. Our collaboration with NAHC began with a shared goal: co-design a space of belonging at the Native American Health Center's proposed community cultural center, one that held the values and culture of a diverse community. Above image courtesy NAHC. Then the pandemic arrived and NAHC's priorities moved. Their community was stretched, and a participatory design process was not something anyone had room for. What NAHC needed instead was the scaffolding to run that process themselves, later, on their own timing
Client
Native American Health Center
Location
Oakland, CA
Year
2020
We pivoted to co-designing an engagement toolkit for later. We facilitated an equity-centered and trauma-informed process. We were mindful of International Indigenous Design Charter principles at every step: deep listening, shared benefits, self-determination, and Indigenous leadership
THEMES
community engagement · participatory design · social infrastructure · healthy communities · service design
HIGHLIGHTS

01
Community Mapping & Storytelling
We mapped NAHC's stakeholder groups along with their technological capacities and modes of communication with NAHC. In parallel, we gathered contextually resonant engagement themes and prompts by faciliating storytelling circles with a stakeholder group at NAHC

02
Engagement & Outreach Ideation
We facilitated idea generation activities and selected priority activities to engage target community member groups at home (digital and anolog options) or in person at the clinic

03
Toolkit Development
We developed detailed implementation plans for each activity - Participatory Art + Mural, Video Booth Digital Storytelling, and Postcard Activity that included worksheets, prep work and set up, measures of success, roles & responsibilities
Building trust and partnership with NAHC virtually was understandably slow. We met NAHC where they were. To hold energy across a screen, the co-design workshops mixed simple digital and physical activities, tailored to their technological capbability, rather than defaulting to slides and discussion




Testimonial
"We’re excited that through our newest site, we will address three of the most critical needs our community is facing: dental care, affordable housing, and access to safe spaces to gather, learn, and celebrate our cultures together."
Say hello. Let's make magic ↗
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