← Back

CHALLENGE

Co-designing an Inclusive Community Engagement Toolkit with a Community Health Center

Native American Health Center (NAHC) provides comprehensive services to improve the health and well-being of American Indians, Alaska Natives, and residents of the surrounding communities. My Pathways to Equity Fellowship team (with Open Architecture Collaborative) comprised of a multidisciplinary group - designers (UX, architecture, industrial) and healthcare. Our collaboration with NAHC began with a shared goal: co-design a space of belonging at the Native American Health Center's proposed community cultural center, one that held the values and culture of a diverse community. Above image courtesy NAHC. Then the pandemic arrived and NAHC's priorities moved. Their community was stretched, and a participatory design process was not something anyone had room for. What NAHC needed instead was the scaffolding to run that process themselves, later, on their own timing

Client

Native American Health Center

Location

Oakland, CA

Year

2020

We pivoted to co-designing an engagement toolkit for later. We facilitated an equity-centered and trauma-informed process. We were mindful of International Indigenous Design Charter principles at every step: deep listening, shared benefits, self-determination, and Indigenous leadership

7

Stakeholders

7

Stakeholders

7

Stakeholders

5

Co-Design Engagements

5

Co-Design Engagements

5

Co-Design Engagements

3

Toolkit Activities

3

Toolkit Activities

3

Toolkit Activities

THEMES

community engagement · participatory design · social infrastructure · healthy communities · service design

HIGHLIGHTS

01

Community Mapping & Storytelling

We mapped NAHC's stakeholder groups along with their technological capacities and modes of communication with NAHC. In parallel, we gathered contextually resonant engagement themes and prompts by faciliating storytelling circles with a stakeholder group at NAHC

02

Engagement & Outreach Ideation

We facilitated idea generation activities and selected priority activities to engage target community member groups at home (digital and anolog options) or in person at the clinic

03

Toolkit Development

We developed detailed implementation plans for each activity - Participatory Art + Mural, Video Booth Digital Storytelling, and Postcard Activity that included worksheets, prep work and set up, measures of success, roles & responsibilities

Building trust and partnership with NAHC virtually was understandably slow. We met NAHC where they were. To hold energy across a screen, the co-design workshops mixed simple digital and physical activities, tailored to their technological capbability, rather than defaulting to slides and discussion

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Testimonial

"We’re excited that through our newest site, we will address three of the most critical needs our community is facing: dental care, affordable housing, and access to safe spaces to gather, learn, and celebrate our cultures together."

Natalie Aguilera, Chief Executive Officer, NAHC

Natalie Aguilera, Chief Executive Officer, NAHC

Email Copied!

Say hello. Let's make magic ↗

← Back