Guiding a People-First Strategy for Retail Design and Development

The client's global portfolio of publicly accessible space consisted primarily of retail assets. Retail strategy and operations teams across the portfolio lacked alignment in their approaches, processes, and policies. Additionally, teams were not systematically capturing or implementing best practices from within the portfolio or from relevant global precedents. Note: This case study uses illustrative visuals and figures to convey project scope and scale where information is not available publicly. Actual details are confidential.